PLACING QUALITY MANAGEMENT PRINCIPLES INTO THE FUTURE CONTEXT: WHAT’S NEW? WHERE NEXT?

Syaiful Rizal Hamid, Boon Cheong Chew, Muhammad-Azfar Abdullah, Zulkifli Hanafi

Abstract


This research is about to predict of social movement and business trends in the future, as well as outlining on how current Quality Management principles will affected by this trends. In order to achieve this, the research focuses on two issues, namely; an overview of how today’s, global issues and social trends (i.e. social networks) will continue into the future and a discussion of how current Quality Management principles will be affected by these trends. In addition, the researchers have expanded the view of business trends to include the predicted future business trends, which the researcher has categorised as ‘future context’. Consequently, sixteen drivers are established as future context review. Further, the potential impact of the corresponding future context on the corresponding current Quality Management principles are being map in the matrix. In which five Quality Management principles are tested in this study. Additionally, this research reveals the transition dynamic of future context, which reflects the predicted movement of future changes that may impact on the current Quality Management principles as they are today.

Keywords


Future Context; Future Business Trends; Web 2.0; Quality Management

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ISSN: 2289-7224

jtmb@uthm.edu.my

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