A. . Haeba Ali, H. . Hasan, and S. . Akmal, “Mediation Effect of Service Quality on the Relationship of Healthcare Service Innovation and Outpatient Experience ”, ijscet, vol. 13, no. 4, pp. 54–70, Nov. 2022, Accessed: Mar. 11, 2026. [Online]. Available: https://penerbit.uthm.edu.my/ojs/index.php/IJSCET/article/view/12549