Mason, Roger Bruce, Sbongiseni Nelson Mbambo, and & Magalingam Atheeshey Pillay. “Service Quality at Technical and Vocational Education and Training Colleges: Perception According to Demographic Factors”. Journal of Technical Education and Training 10, no. 1 (June 28, 2018). Accessed July 23, 2024. https://penerbit.uthm.edu.my/ojs/index.php/JTET/article/view/1785.