Athoillah, A.S. (2025) “Evaluating Taxi Passenger Satisfaction Using IPA and CSI: Implications for Competitive Strategy in Indonesia”, JBS Nexus, 2(1), pp. 93–109. Available at: https://penerbit.uthm.edu.my/ojs/index.php/jbsnexus/article/view/21744 (Accessed: 11 March 2026).