Abdul Razak, S. E., Mustapha, M., & Abu Kasim, N. A. (2016). THE EFFECT OF BALANCED SCORECARD ON PSYCHOLOGICAL EMPOWERMENT AND MANAGERIAL PERFORMANCE IN MALAYSIAN HOTEL SECTOR. Journal of Technology Management and Business, 3(2). Retrieved from https://penerbit.uthm.edu.my/ojs/index.php/jtmb/article/view/1338