KARIM, Rashed. Influence of E-Service Quality on Customer Satisfaction & Word of Mouth in App-based Service Industry: A Case on Pathao, Bangladesh. Journal of Technology Management and Business, [S. l.], v. 7, n. 1, p. 36–49, 2020. Disponível em: https://penerbit.uthm.edu.my/ojs/index.php/jtmb/article/view/5237.. Acesso em: 25 jul. 2024.