ABDUL RAZAK, S. E.; MUSTAPHA, M.; ABU KASIM, N. A. THE EFFECT OF BALANCED SCORECARD ON PSYCHOLOGICAL EMPOWERMENT AND MANAGERIAL PERFORMANCE IN MALAYSIAN HOTEL SECTOR. Journal of Technology Management and Business, [S. l.], v. 3, n. 2, 2016. Disponível em: https://penerbit.uthm.edu.my/ojs/index.php/jtmb/article/view/1338. Acesso em: 29 feb. 2024.