Abdul Razak, Shazrul Ekhmar, et al. “THE EFFECT OF BALANCED SCORECARD ON PSYCHOLOGICAL EMPOWERMENT AND MANAGERIAL PERFORMANCE IN MALAYSIAN HOTEL SECTOR”. Journal of Technology Management and Business, vol. 3, no. 2, Dec. 2016, https://penerbit.uthm.edu.my/ojs/index.php/jtmb/article/view/1338.