MD. FAUZI AHMAD @ MOHAMAD. LOOK EAST: TOTAL QUALITY MANAGEMENT PRACTISED BASED ON JAPANESE APPROACH. [s.l.] : Penerbit UTHM,2012. Disponível em: https://penerbit.uthm.edu.my/omp/index.php/penerbituthm/catalog/book/86. Acesso em: 10 apr. 2026.