ONG, Pei Yee; ROSMAMALMI MAT NAWI; NG JIE KAI. Optimizing Business Management with Electronic Customer Relationship Management Systems: A Case Study of Biotek Abadi. Applied Information Technology And Computer Science, [S. l.], v. 5, n. 2, p. 426–445, 2024. Disponível em: https://penerbit.uthm.edu.my/periodicals/index.php/aitcs/article/view/16262. Acesso em: 8 apr. 2026.