ISHAK, Mohd Hafizal; MOHD ANASIR, Nurul Najihah. An Assessment of Cleanliness Level from Service Level Agreement and User’s Perception in Universiti Tun Hussein Onn Malaysia . Research in Management of Technology and Business, [S. l.], v. 1, n. 1, p. 663–676, 2020. Disponível em: https://penerbit.uthm.edu.my/periodicals/index.php/rmtb/article/view/496. Acesso em: 10 apr. 2026.