CHUA MAN LING; SITI NORZIAH ISMAIL. Impact of Service Quality on Customer Satisfaction towards Online Banking. Research in Management of Technology and Business, [S. l.], v. 2, n. 1, p. 404–419, 2021. Disponível em: https://penerbit.uthm.edu.my/periodicals/index.php/rmtb/article/view/1888. Acesso em: 7 apr. 2026.