Tan, Ee Qi, and Siti Anisah Atan. 2025. “Analysing Waiting Times and Service Utilization Using Simulation: A Study of Kluang Rail Coffee”. Research in Management of Technology and Business 6 (2): 529-44. https://penerbit.uthm.edu.my/periodicals/index.php/rmtb/article/view/21719.