X. Q. Chang and N. K. Kamaruddin, “The Relationship between AI Chatbot Attributes and Customer Experience in the E-Commerce Industry among Gen Y in Selangor”, rmtb, vol. 7, no. 1, pp. 135–145, Jun. 2026, Accessed: Jul. 25, 2026. [Online]. Available: https://penerbit.uthm.edu.my/periodicals/index.php/rmtb/article/view/23507