SITI NORZIAH ISMAIL, and Nur Anis Misya. “The Influence of Service Quality on Patient Satisfaction at Selayang Hospital, Selangor”. Research in Management of Technology and Business, vol. 4, no. 2, Nov. 2023, pp. 156–167, https://penerbit.uthm.edu.my/periodicals/index.php/rmtb/article/view/13613.