Nurul Hafizah Mohd Fauzi, and Siti Aisyah Mustafa. “Customer Relationship Management (CRM) Dimensions on Hotel Customer Satisfaction”. Research in Management of Technology and Business 5, no. 1 (June 25, 2024): 1823–1830. Accessed July 18, 2024. https://penerbit.uthm.edu.my/periodicals/index.php/rmtb/article/view/15978.