A Study on Common Facilities Management in Pagoh Campus Residential College, Universiti Tun Hussein Onn Malaysia

Abstract

This study assessed facilities management at Pagoh Campus Residential 
College, UTHM, through feedback from 290 residents collected via 
structured questionnaires. Demographic data indicated that the 
majority of respondents were female (61.7%), with 52.1% having 
resided at the residential college for 2 to 4 years. The study identified 
key issues, including a non-functional water machine in Block A15, 
delays in laundry service repairs, and communication problems 
between residents and the maintenance team. A total of 55.5% of 
residents reported facility damages, with 44.8% of repairs completed 
within 1-2 weeks, while a small percentage (1.1%) experienced repairs 
taking more than four weeks. Residents were generally satisfied with 
the facilities provided, particularly the ventilation system, electrical 
appliances, and furniture adequacy. However, they also suggested 
improvements, such as upgrading the audio system in the Multipurpose 
Hall, adding more power outlets, and improving Wi-Fi connectivity in 
learning rooms, as well as improving the layout and furniture in the 
Student Mart. Maintenance response times were also a concern, with 
45% of respondents expressing satisfaction with repair times. This 
study recommends improving communication channels, implementing a 
resident feedback system, encouraging responsible facility usage, and 
ensuring timely maintenance. These improvements aim to enhance 
resident satisfaction and the effectiveness of facilities management, 
addressing current issues and future needs to ensure better living 
conditions at the residential college.