The Level of Proficiency in Verbal and Non-Verbal Interpersonal Communication Among Undergraduate Technology Students at FPTV, UTHM

Abstract

Communication represents an indispensable skill for every student. The
active engagement of students in both verbal and non-verbal
communication significantly influences their academic performance.
Nonetheless, certain students fail to attain mastery in verbal and non-
verbal communication skills, impacting their employability immediately
after graduation. Consequently, this study aims to identify the
proficiency levels of verbal and non-verbal communication among
Bachelor of Technology students at FPTV. The study adopts a survey
design utilizing a quantitative approach, employing a questionnaire to
collect data from 252 technology undergraduate students across three
cohorts. The data undergoes analysis through descriptive statistical
methods, including mean values and standard deviation, alongside the
Mann-Whitney U test to discern gender-based differences. The study's
results indicate a high level of proficiency in verbal and non-verbal
communication among technology undergraduate students.
Furthermore, the findings reveal no significant difference in the mastery
of verbal and non-verbal communication based on gender. Ultimately,
the majority of Bachelor of Technology students at FPTV demonstrate
adeptness in both verbal and non-verbal communication. This study's
impact extends to informing future research endeavors exploring the
broader landscape of verbal and non-verbal communication mastery.