The Best Practices of Mcdonald’s Malaysia: A Case Study of the National Dual Training System

Authors

  • Mohd Akmal Rohiat Universiti Tun Hussein Onn Malaysia
  • Lai Chee Sern Universiti Tun Hussein Onn Malaysia
  • Jailani Md Yunos Universiti Tun Hussein Onn Malaysia
  • Badaruddin Ibrahim Universiti Tun Hussein Onn Malaysia
  • Kahirol Md Salleh Universiti Tun Hussein Onn Malaysia
  • Mohd Bekri Rahim Universiti Tun Hussein Onn Malaysia
  • Zulfadhli Rozali Universiti Tun Hussein Onn Malaysia
  • Norhidayah Hamdan Universiti Tun Hussein Onn Malaysia
  • Ilyana Janis Universiti Tun Hussein Onn Malaysia
  • Marzita Primus Gerbang Alaf Restaurants Sdn Bhd

Keywords:

McDonald’s Malaysia, Dual Training, Work-based Learning, National Dual Training System, Skim Latihan Dual Nasional

Abstract

The National Dual Training System (NDTS) was officially launched in February 2018 and there are five NDTS-approved McDonald’s practical training locations at the early implementation of the NDTS. By 2025, 450 McDonald’s Malaysia restaurants are expected to expand, adding 10,000 jobs to the current workforce of 12,000 employees. Based on the increasing number of employees and positive implementation of the NDTS program in McDonald’s Malaysia, this study aimed to explore the best practices of McDonald’s Malaysia in the context of NDTS. Methodologically, a qualitative approach was employed in this study by conducting a group discussion with the McDonald’s personnel, document analysis (such as news, annual reports, and websites) and a literature review. From the thematic analysis, the findings highlight the best practices of McDonald’s Malaysia and the positive implications of the NDTS implementation. A review of McDonald's training and skill development around the world provides additional support for the findings. Significantly, this study contributes to promote the best practices of McDonald’s Malaysia, the positive image of McDonald's Malaysia and the positive implications of NDTS in supporting skills development in Malaysia.

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Published

30-03-2023

How to Cite

Rohiat, M. A., Chee Sern, L. ., Md Yunos, J., Ibrahim, B., Md Salleh, K., Rahim, M. B., Rozali, Z., Hamdan, N., Janis, I., & Primus, M. (2023). The Best Practices of Mcdonald’s Malaysia: A Case Study of the National Dual Training System. Journal of Technical Education and Training, 15(1), 204–214. Retrieved from https://penerbit.uthm.edu.my/ojs/index.php/JTET/article/view/13505

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